Faqs

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FAQS

We accept VISA、MasterCard、JCB、American Express and Carte Bleue.

If there’s any issue with your order, please contact us within 48 hours of the delivery date. Be sure to include your order number, along with a description and photo of the issue.

Yes. Please let us know and we will try to have your delivery details changed. Please note that the packages that have already left our warehouse cannot be changed.

All prices listed on our website are in US dollars.

Please kindly note that the Tax / Customs fee in destination country are at customer’s expense.

We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing any order. In addition, some products may require special licenses or permits to import. Vozol is not responsible for products rejected, confiscated or destroyed by the customs in your countries.

We send shipment notification and tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages. There could be be a week’s delay.

Please do not throw away anything, including the order’s packaging and the packing list inside, and contact us and shipping agency.

You’re welcome to contact us by email, you can reach out via our contact us page. Our Customer Service Team are working as hard to respond to everyone as quickly as possible, Please be patient with us, and we’ll get back to you as soon as we can.

We are located in Shenzhen, China and ship all packages from our factory.

We do not offer phone support at this time as all issues pertaining to sales of vaping products need to be logged into our system for record keeping. All customer inquiries are answered via Support Email.

Please note that our team will respond to you within 24-business hours. We appreciate your patience. 

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